Refund policy
Returns & Refunds
We want you to love your Lumalyn lights. If you don’t, you have 30 days from the day your order is delivered to ask for a return.
Changed your mind
- Items must be unused, in their original packaging and with all parts (lights, controller, remote, hooks).
- Email us at contact@lumalyn.store with your order number before sending anything back. We will reply with the return address and instructions.
- Once your return is approved, we send you a prepaid return shipping label, so returning is free. Items sent back without first requesting a return can’t be accepted.
Damaged, faulty or wrong item
- Every set is covered by our 2-year warranty. If your lights arrive damaged, stop working or are not what you ordered, email us a photo or short video and your order number.
- We will send a free replacement, or a full refund if a replacement isn’t possible. You don’t need to pay to send a faulty item back.
Refunds
- Once your return arrives and is checked, we refund the item price to your original payment method within 5–10 business days. Your bank may need a few extra days to show it.
- Original shipping was free, so there is no shipping charge to refund. Bundle discounts are recalculated if only part of a bundle is returned.
Exchanges
Want the other size? Email us and we will arrange the swap; just return the first set as described above.
European Union: 14-day cooling-off period
If your order is delivered in the European Union, you can also cancel or return it within 14 days of delivery for any reason and without justification. The item must be in the same condition as described above.
These terms do not affect your statutory rights as a consumer in your country.